Welcome to Paperzola. These Terms & Conditions govern your access to and use of the Paperzola website and the products and services provided by us. By accessing this website, submitting an inquiry, requesting a quotation, placing an order, or purchasing products from Paperzola, you agree to be bound by these Terms & Conditions.
1. About Paperzola
Paperzola provides customized paper bag and packaging solutions for businesses, retailers, brands, food and beverage businesses, gifting, events, and other commercial requirements.
Our products may be customized according to requirements such as size, paper type, GSM, printing, handles, lamination, finishing, quantity, and other agreed specifications.
2. Website Information
We make reasonable efforts to ensure that the information, specifications, images, descriptions, and other content published on this website are accurate and up to date. However, product specifications, availability, pricing, production timelines, and other information may change without prior notice.
Images displayed on the website are for illustration and reference purposes. Actual products may vary slightly in colour, appearance, texture, printing, or finishing depending on materials, production processes, screen settings, and other factors.
3. Product Customization
Paperzola may manufacture products according to specifications provided or approved by the customer.
Customers are responsible for carefully reviewing and approving the final specifications, artwork, dimensions, text, logos, colours, quantities, materials, and other details before production.
Once production has started based on customer-approved specifications, changes may not be possible or may result in additional costs and production delays.
4. Customer Artwork and Content
Customers may provide logos, artwork, photographs, trademarks, brand names, designs, text, or other materials for customization.
By submitting such materials, the customer confirms that they have the necessary rights, permissions, and authority to use and reproduce the submitted content.
The customer agrees not to provide content that infringes any copyright, trademark, design right, privacy right, or other intellectual property right of any third party.
Paperzola shall not be responsible for claims arising from customer-provided artwork, trademarks, logos, photographs, text, or other intellectual property.
5. Quotations and Pricing
Prices displayed on the website, if any, are indicative unless specifically stated otherwise.
Customized products are generally quoted based on factors including quantity, dimensions, paper type, GSM, printing, handles, lamination, finishing, packaging, delivery location, and other requirements.
A quotation provided by Paperzola may have a specified validity period. Prices may change after the quotation validity period or when product specifications or quantities are changed.
Applicable taxes, including GST where applicable, transportation, delivery charges, or other additional charges may be charged separately unless specifically included in the quotation.
6. Orders and Order Confirmation
An order shall be considered confirmed only after Paperzola has received the required order confirmation and any applicable advance payment or other agreed payment.
Submission of an inquiry, quotation request, sample request, or product requirement does not automatically constitute a confirmed order.
Paperzola reserves the right to accept or decline an order based on product specifications, manufacturing feasibility, material availability, payment status, or other reasonable business considerations.
7. Minimum Order Quantity
Customized paper bag products may be subject to a minimum order quantity (MOQ).
MOQ may vary depending on the product, size, material, printing requirements, customization, and production process.
Customers should confirm the applicable MOQ with Paperzola before placing an order.
8. Samples and Approvals
Where samples or artwork proofs are provided, customers are responsible for reviewing and approving them before production.
A production order may proceed based on the customer's written, electronic, or otherwise recorded approval of the relevant specifications or artwork.
Minor variations in colour, paper texture, dimensions, printing, or finishing may occur due to the nature of paper and printing processes.
9. Production Time
Production timelines depend on the product specifications, quantity, artwork approval, material availability, order confirmation, payment, and other manufacturing requirements.
Any production timeline communicated by Paperzola is an estimated timeline unless specifically agreed otherwise in writing.
Delays caused by circumstances beyond our reasonable control, including material shortages, transportation disruptions, natural events, government restrictions, equipment issues, or other unforeseen circumstances, may affect the estimated delivery date.
10. Payment Terms
Payment terms will be communicated in the quotation, invoice, or order confirmation applicable to the particular order.
Customers are responsible for making payments within the agreed payment period.
Production may be delayed or suspended where required payments have not been received.
For customized products, payment requirements may differ from standard or non-customized products.
11. Cancellation and Changes
Requests to cancel or modify an order should be made as soon as possible and must be communicated to Paperzola before production begins.
Once customized production, printing, material procurement, or other order-specific work has started, cancellation or modification may not be possible.
Any applicable cancellation charges or amounts payable will depend on the stage of production and costs already incurred for the order.
12. Returns, Replacements and Defective Products
Because customized paper bags are manufactured according to customer-specific requirements, returns or cancellations may be subject to specific conditions communicated at the time of order.
If you believe that products have a manufacturing defect or do not materially match the approved specifications, you should contact Paperzola promptly after receiving the products and provide relevant photographs, order details, and other supporting information.
After reviewing the issue, Paperzola may, where appropriate, offer a replacement, correction, credit, refund, or other reasonable resolution in accordance with the circumstances and applicable law.
13. Delivery and Shipping
Delivery arrangements, shipping charges, and estimated delivery timelines will depend on the order quantity, delivery location, shipping method, and other applicable factors.
Once products are handed over to an independent courier, transporter, or logistics provider, delivery may be affected by circumstances outside Paperzola's direct control.
Customers are responsible for providing accurate delivery information, including name, address, phone number, and other required details.
14. Inspection of Products
Customers should inspect products upon receipt and notify Paperzola of any material issue within a reasonable period.
Claims should include the relevant invoice or order information and sufficient photographs or other evidence to allow Paperzola to investigate the matter.
15. Intellectual Property
The Paperzola name, logo, website design, text, graphics, images, photographs, page layouts, and other original website content may be protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, sell, republish, or commercially exploit Paperzola website content without prior written permission, except where permitted by applicable law.
Customer-owned trademarks, logos, designs, and artwork remain the property of their respective owners.
16. Website Use
You agree to use this website only for lawful purposes.
You must not attempt to interfere with the operation or security of the website, introduce malicious software, gain unauthorized access to systems, scrape protected information, or use the website for fraudulent or unlawful activities.
17. Third-Party Links
Our website may contain links to third-party websites or services. These links are provided for convenience and informational purposes.
Paperzola does not control and is not responsible for the content, availability, security, privacy practices, or terms of third-party websites.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Paperzola shall not be responsible for indirect, incidental, special, consequential, or business losses arising from the use of the website or products, except where such limitation is not permitted by law.
Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
19. Force Majeure
Paperzola shall not be responsible for delays or failure to perform obligations caused by events beyond our reasonable control, including natural disasters, fire, flood, epidemic, war, civil disturbance, government restrictions, strikes, transportation disruptions, supply shortages, equipment failure, or other unforeseen circumstances.
20. Privacy
Your use of this website and the handling of personal information are also governed by our Privacy Policy.
21. Changes to These Terms
Paperzola reserves the right to update or modify these Terms & Conditions from time to time to reflect changes in our services, business practices, or applicable legal requirements.
Updated Terms & Conditions will be published on this page. Your continued use of the website after changes are published indicates acceptance of the updated terms, subject to applicable law.
22. Governing Law and Jurisdiction
These Terms & Conditions shall be governed by the applicable laws of India.
Any dispute arising in connection with these Terms & Conditions or the services provided by Paperzola shall be subject to the jurisdiction of the courts having appropriate jurisdiction over Paperzola's place of business, subject to applicable law.
23. Contact Us
If you have questions about these Terms & Conditions, products, quotations, orders, payments, customization, or other matters, please contact Paperzola through the details provided on our Contact Us page.
Paperzola
Rajkot, Gujarat, India
Last Updated: August 20, 2026